Guidance on FTC review rules and compliance in healthcare, including fake and manipulated reviews, review gating, enforcement risk, and reporting illegal practices.
Many healthcare organizations assume that review-related investigations begin with audits or regulator monitoring. In reality, most enforcement actions start much more simply — with a complaint. Complaints about healthcare reviews can be filed quickly, informally, and often anonymously. Once submitted, they may trigger broader scrutiny of a provider’s entire review history, not just the specific … Read more
Healthcare providers face increasing scrutiny over how online reviews are collected, displayed, and managed. While many organizations view reviews as a marketing concern, regulators increasingly treat them as a consumer protection issue — especially when reviews influence decisions about care, safety, or placement. Investigations by the Federal Trade Commission and state Attorneys General are rarely … Read more
Learn when healthcare providers can offer incentives for online reviews, what the FTC allows, and how incentives can create compliance risk if handled improperly.
Healthcare employees may leave online reviews, but undisclosed staff reviews can create compliance and transparency risks. Understanding disclosure requirements is essential for healthcare providers.
Review gating refers to selectively soliciting or filtering reviews in ways that can misrepresent patient experience. In healthcare, these practices can create compliance and regulatory risk.